Official product information
Jellyblue Refund Policy
Jellyblue refunds follow the 60-day guarantee. Call the order desk with your order ID, mail the bottles with tracking to 1775 Broadway, Floor 8, New York, NY 10019, and the refund is issued 3–5 business days after credit.
Refund policy summary
| Policy point | Detail |
|---|---|
| Window | 60 days from purchase |
| Start a claim | Call the order desk (number in the site footer) |
| Return address | 1775 Broadway, Floor 8, New York, NY 10019 |
| Include | Full name, email, order ID |
| Return shipping | Buyer pays; use tracking |
| Refund issued | 3–5 business days after credit |
| Shows on card | A further 5–10 days |
How to return an order
Call the order desk
Phone the order desk with your order ID, inside the 60-day window.
Pack the bottles
Add a note with your full name, email and order ID.
Ship with tracking
Mail it to 1775 Broadway, Floor 8, New York, NY 10019. You pay postage.
Wait for the credit
The refund is issued 3–5 business days after the return is credited.
See it on your card
Allow another 5–10 days.
Changes and cancellations
Call the order desk as soon as you can. Once an order ships, it usually has to be returned instead.
| Situation | Best step |
|---|---|
| Wrong pack | Call before it ships |
| Duplicate order | Call with both order IDs |
| Unknown charge | Call before disputing with your bank |
Our role
Jellybluedaily is an information site run by a USA Authorized Jellyblue Retailer. Orders and refunds are handled by the BuyGoods order desk.
Refunds: questions
More answers on the full FAQ page.
How does the guarantee work?
60 days from purchase, unless the sales page prints a longer window. Call the order desk with your order ID, then post the bottles back.
Where do I send a return?
1775 Broadway, Floor 8, New York, NY 10019. Put your full name, email and order ID in the box.
Who pays return shipping?
You do. Use tracked postage.
How long does a refund take?
It is issued 3–5 business days after the return is credited, then a further 5–10 days to show on your card.
Why are there two phone numbers?
The label prints the distributor’s own phone line and email, and the order desk for purchases made here has a separate number. All three are listed in the site footer. For orders, tracking and refunds, use the order desk.
Ready to try Jellyblue?
Pick a pack and see the price at checkout. The money-back guarantee is 60 days from purchase, unless the sales page prints a longer window. Questions first? Contact the order desk.
Sold through a USA Authorized Jellyblue Retailer. This site is not the manufacturer and earns when you buy.