Official product information
Does Jellyblue Have a Money-Back Guarantee?
Yes. The Jellyblue guarantee is 60 days from purchase, unless the sales page prints a longer window. Call the order desk with your order ID inside the window, then mail the bottles with tracking to 1775 Broadway, Floor 8, New York, NY 10019. The refund is issued 3–5 business days after the return is credited.
The Jellyblue guarantee in plain words
The money-back guarantee is 60 days from purchase, unless the sales page prints a longer window. Confirm your exact window with the order desk when you buy, because the sales page is the document that governs it.
It is a purchase policy, not a medical promise. You claim it by phone with your order ID, then mail the bottles back.
| Term | Detail |
|---|---|
| Window | 60 days from purchase, unless the sales page prints longer |
| How to claim | Call the order desk (number in the site footer) |
| You need | Order ID, full name, email |
| Return address | 1775 Broadway, Floor 8, New York, NY 10019 |
| Return postage | Paid by buyer; use tracking |
| Refund timing | 3–5 business days after credit, then 5–10 days on card |
How to claim your refund
Call the order desk
Phone the order desk with your order ID, inside the 60-day window.
Pack the bottles
Add a note with your full name, email and order ID.
Ship with tracking
Mail it to 1775 Broadway, Floor 8, New York, NY 10019. You pay postage.
Wait for the credit
The refund is issued 3–5 business days after the return is credited.
See it on your card
Allow another 5–10 days.
Make the guarantee work for you
- Put a reminder in your phone for day 53, so the window does not close while you think about it.
- Keep the order email and ID.
- Keep bottles and packaging until you decide.
- Ask whether opened bottles qualify.
- Use tracked shipping.
Order Jellyblue and confirm your guarantee window.
Check today’s priceGuarantee: questions
More answers on the full FAQ page.
How does the guarantee work?
60 days from purchase, unless the sales page prints a longer window. Call the order desk with your order ID, then post the bottles back.
Where do I send a return?
1775 Broadway, Floor 8, New York, NY 10019. Put your full name, email and order ID in the box.
Who pays return shipping?
You do. Use tracked postage.
How long does a refund take?
It is issued 3–5 business days after the return is credited, then a further 5–10 days to show on your card.
Why are there two phone numbers?
The label prints the distributor’s own phone line and email, and the order desk for purchases made here has a separate number. All three are listed in the site footer. For orders, tracking and refunds, use the order desk.
Ready to try Jellyblue?
Pick a pack and see the price at checkout. The money-back guarantee is 60 days from purchase, unless the sales page prints a longer window. Questions first? Contact the order desk.
Sold through a USA Authorized Jellyblue Retailer. This site is not the manufacturer and earns when you buy.