Official product information
Contact Jellyblue
Orders are placed with the order buttons on this site. For tracking, changes and refunds on a Jellyblue order, call +1 (302) 200-3480. For website and product questions, email [email protected] (Mon–Fri, 9:00 am–5:00 pm ET); that mailbox cannot see orders. Office: 477 Madison Avenue, Floor 6, New York, NY 10022. Returns: 1775 Broadway, Floor 8, New York, NY 10019.
Contact details
Orders and refunds
Phone: +1 (302) 200-3480
BuyGoods order desk. Orders, tracking, changes and refunds.
Website and product questions
Email: [email protected]
Mon–Fri, 9:00 am–5:00 pm ET. This mailbox cannot see orders.
Office
477 Madison Avenue, Floor 6, New York, NY 10022, USA
Returns
1775 Broadway, Floor 8, New York, NY 10019, USA
Put your full name, email and order ID inside the box.
Which contact to use
| I want to… | Use |
|---|---|
| Place an order | The order buttons on this site |
| Track a delivery | +1 (302) 200-3480 |
| Change or cancel an order | +1 (302) 200-3480 |
| Claim a refund | +1 (302) 200-3480 |
| Return bottles | 1775 Broadway, Floor 8, New York, NY 10019 |
| Ask what an ingredient is | [email protected] |
| Ask whether the tongkat ali is standardised | [email protected] or +1 (302) 200-3480 |
| Report an error on this site | [email protected] |
| Press or privacy | [email protected] |
Before you call
- Your order ID, from the order email.
- The email address you ordered with.
- The purchase date, which is what the guarantee window counts from.
- The lot code from the bottle, for anything about the product itself.
Send returns only to 1775 Broadway, Floor 8, New York, NY 10019, not to the office address. Note that the bottle itself prints a different contact — +1 (507) 448-8190 and [email protected], for the distributor. For anything to do with an order placed here, use +1 (302) 200-3480. And if you ever get a straight answer about the standardisation of the tongkat ali extract, we would genuinely like to hear it at [email protected].
Common reasons people get in touch
Where is my order?
Call +1 (302) 200-3480 with your order ID.
I want a refund
Call +1 (302) 200-3480 inside the 60-day window.
They arrived melted
Photograph them and call the desk.
Is the tongkat ali standardised?
Ask the desk. The panel does not say, and we would like to know too: [email protected].
Contact: questions
More answers on the full FAQ page.
How do I contact Jellyblue support?
For orders, tracking, changes and refunds call +1 (302) 200-3480. For website and product questions email [email protected] (Mon–Fri, 9:00 am–5:00 pm ET); that mailbox cannot see orders.
Where do I send a return?
1775 Broadway, Floor 8, New York, NY 10019. Put your full name, email and order ID in the box.
Why are there two phone numbers?
The label prints the distributor’s line, +1 (507) 448-8190, with the email [email protected]. The order desk for purchases made here is +1 (302) 200-3480. For orders, tracking and refunds, use the order desk.
Who pays return shipping?
You do. Use tracked postage.
Ready to try Jellyblue?
Pick a pack and see the price at checkout. The money-back guarantee is 60 days from purchase, unless the sales page prints a longer window. Questions first? Contact the order desk.
Sold through a USA Authorized Jellyblue Retailer. This site is not the manufacturer and earns when you buy.